Refund policy

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are happy to assist with returns and exchanges under the following terms:

Return & Exchange Period

  • Return or exchange requests must be made within 10 days from the date your order is received.

  • Requests made after this period will not be accepted.

How to Request a Return or Exchange

You can request a return or exchange by:

Our team will review your request and respond within 48 hours.

Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused and in their original condition.

  • All original tags and packaging must be intact.

  • Items must be returned in a condition suitable for resale.

  • We reserve the right to decline returns or exchanges that do not meet these conditions.

Refunds

  • Refunds are available for eligible returned items.

  • Refunds will only be issued after the returned item has been received and inspected by our team.

  • Once the item has been inspected and approved, the refund will be processed accordingly.

Shipping Fees

  • Customers are responsible for all shipping fees associated with returns or exchanges.

  • If an item is incorrect or there is an issue caused by us, please contact us so we can assist you.

  • If a customer refuses a package due to a change of mind, sizing preference, or any other personal reason, the applicable shipping fees must still be paid.

Sale Items

  • All sale items are final sale and cannot be returned, exchanged, or refunded.

  • Sale items are not eligible for returns or exchanges under any circumstances.

Package Inspection

  • Customers are encouraged to inspect their items upon receiving their order to ensure that everything is correct and that there are no visible defects or damages.

  • Customers are not required to inspect their packages while the courier is present and may open and check their order after delivery.

  • If you receive an item that is damaged, defective, incorrect, or missing, please contact us as soon as possible so our team can review the issue and assist you.

  • Any issues must be reported within the 10-day return and exchange period.

General Conditions

  • All return and exchange requests are subject to review and approval by our team.

  • We reserve the right to refuse a return or exchange if the item does not meet the conditions outlined in this policy.

 

 To begin the exchange process, please fill contact us directly through our Instargram messages or through our email: trendemporium@outlook.com