Refund policy

 

Your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are happy to assist with exchanges under the following terms:

 

Exchange Period

• Exchanges are accepted within 7 days from the date you receive your order.

 

How to Request an Exchange

• You can request an exchange by messaging us on Instagram, emailing us on trendemporium@outlook.com
• Our team will review your request and respond within 48 hours.

 

Returns

• Please note that we do not offer refunds once the courier has left your door.

 

Sale Items

• All sale items must be reviewed and checked upon delivery.
• Sale items can only be returned or exchanged on the spot with the courier present.
• No refunds will be issued for sale items under any circumstances.

 

Package Review

• Customers are required to inspect their items while the courier is still present to check for any defects, damages, or missing products.
• Once the courier leaves, we cannot accept claims for damages or defects.

 

Refused Packages

• If you choose not to accept a package for any reason (e.g., sizing issue, change of mind), the shipping fee must still be paid.

 

Conditions for Exchange

• Items must be in their original condition, unused, with all original tags and packaging intact.
• We reserve the right to decline exchanges that do not meet these conditions.

 

 

 To begin the exchange process, please fill contact us directly through our Instargram messages or through our email: trendemporium@outlook.com